Terms of Use

These Terms of Use define the rules for using the website available at torqsim.com.

1. Website operator

The website is operated by:

TORQ SIM SP. Z O.O.
Chełmżyńska 180J
04-464 Warsaw
Poland
VAT ID: PL9522279187

2. Website purpose

The website presents information about TORQ Advanced Motion Platform, related configurations, accessories, technical information, pricing information and contact options.

The website is intended for informational and business inquiry purposes.

3. No online sales

The website does not operate as an online store and does not enable direct purchase of products through the website.

Sending a contact form or requesting a quote does not constitute placing an order and does not create a sales contract.

Any purchase, delivery, installation, configuration or cooperation terms are agreed individually.

4. Pricing information

Prices displayed on the website are for informational purposes only, unless expressly stated otherwise.

Prices may be shown as net amounts and may exclude VAT, shipping, customs duties, local taxes, installation, additional accessories or configuration-specific costs.

The final price depends on the selected configuration, destination, availability, delivery method and individually agreed terms.

Information displayed on the website does not constitute an offer within the meaning of applicable civil law, but an invitation to submit an inquiry or request an individual quote.

5. Electronic services

Through the website, we provide the following electronic services free of charge:

• access to website content,
• contact form functionality,
• cookie preference management.

The contract for access to website content is concluded when the user starts using the website and ends when the user stops using it.

The contact form service is provided when the user submits the form and ends once the form has been transmitted.

6. Technical requirements

To use the website, you need:

• a device with internet access,
• an up-to-date web browser,
• JavaScript enabled,
• cookies enabled at least to the extent necessary for proper website operation.

7. User obligations

When using the website, you agree not to:

• provide unlawful, offensive, misleading or harmful content,
• interfere with the operation or security of the website,
• attempt unauthorized access to any systems,
• use the website to send spam or malicious content,
• infringe the rights of TORQ SIM SP. Z O.O. or third parties.

8. Intellectual property

All content on the website, including text, graphics, logos, photos, videos, product names, design elements and layout, is protected by intellectual property rights.

You may view the website content for personal or internal business purposes. You may not copy, distribute, modify, publish or commercially use website content without prior consent, unless permitted by applicable law.

9. Product information

We make reasonable efforts to keep product information accurate and up to date. However, technical specifications, availability, configurations, accessories, prices and visual materials may change.

Images and visualizations may be for illustrative purposes only.

10. Contact form

The contact form allows users to send inquiries to TORQ SIM SP. Z O.O.

The user should provide accurate information necessary to handle the inquiry. Submitting the form does not guarantee that a quote, cooperation proposal or commercial terms will be provided.

11. Complaints regarding website services

Complaints regarding the operation of the website or electronic services may be submitted through the contact form or by writing to the registered address of TORQ SIM SP. Z O.O.

A complaint should include a description of the issue and contact details enabling us to respond.

We will review complaints within a reasonable time, usually no later than 14 days from receipt, unless the matter requires additional technical analysis.

12. Liability

We are not liable for temporary unavailability of the website caused by maintenance, technical issues, security reasons or circumstances beyond our control.

We are not responsible for third-party websites or services linked from the website.

Nothing in these Terms of Use excludes liability that cannot be excluded under applicable law.

13. Privacy and cookies

Personal data is processed in accordance with the Privacy Policy.

Cookies and similar technologies are used in accordance with the Cookie Policy and the user’s cookie choices.

14. Changes to these Terms

We may update these Terms of Use from time to time. The current version will always be available on the website.